Our Returns Policy
Return unused and undamaged items within 30 days from the invoice date for a full refund of original purchase price minus $10 restocking fee. stg-qwikcode-qcstage.kinsta.cloud is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded. If you receive a defective item, please contact us at [contact@qwikcode.org] within 14 days of receipt. Qwik Code reserves the right to determine whether the item qualifies for a replacement (if available) or refund, subject to review.
Faulty or Damaged Items
If you receive an item that is faulty, or damaged, please contact us immediately. We will offer you the choice of:
• A replacement item (if available)
• A full refund.
We’ll cover any return shipping costs for faulty or damaged items.
How to Initiate a Return
To start a return:
1. Email us at contact@qwikcode.org with your order number, a description of the issue and photos of the packaging and product.
2. We’ll send you a return authorization and instructions on how to send your item back.
Return Costs
• If you’re returning an item because of a fault or error on our part, we will cover the return shipping costs.
• For non-faulty items, there is a $10 restocking fee and return shipping is the responsibility of the customer. We recommend using a tracked service to ensure the safe return of your item.
Refunds
• Once we’ve received and inspected your return, we’ll process your refund minus $10 restocking fee within 14 days. We reserve the right to decline a refund if the item is not in resalable condition.
• Refunds for faulty items will include the cost of the item and standard shipping (if applicable). Please note, expedited shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges unless the item was damaged during shipment.
Contact Us
If you have any questions or concerns, our customer service team is happy to assist. Reach out to us at contact@qwikcode.org